FAQs

Do I have to create an account ?

Register an account is completely optional. When you register you consent and agree to receive marketing information, offers and special discounts form ADS Pet. Name, email address, address, telephone numbers, options on how you wish to receive updates and promotional materials and other information will be asked while you create an account. 

Benefit of having an online account:

• Shop quickly and conveniently without having to enter your details every time
• View your saved online purchase history 
• Update your personal and delivery information any time you like
• Get rewards point for every purchase. See more information for our Reward Program.

 

How much do you charge for shipping?

We offer FREE SHIPPING or orders over $49 to selected metro areas* (Western Australia, Northern Territory, Tasmania and regional areas are excluded). Orders less than $49 attract a shipping fee of $7.95. Our standard shipping is sent via Australia Post* or Courier from our Melbourne warehouse. Your parcel is expected to be delivered 2-5* business days within Metro areas. Regional areas may take up to 7* business days.

*Delivery times may vary depending on location, couriers and public holidays.

*Shipping cost of Australia Post will depends on your order size and weight. 

The shipping cost for Western Australia, Northern Territory, Tasmania and regional areas will depends on the size and weight of your order. 

Free Standard Shipping

Free shipping will automatically apply on your cart upon reaching a value of $49 or more. Free shipping only applies to most major metropolitan areas. If your delivery address is not within our free shipping area, there will be a shipping cost based on your order size and weight.

 Authority to Leave (ATL):

Authority to Leave will apply to all home delivery orders. If you are not home while delivery, the couriers will leave in a safe place. 

Please note: If you do NOT want to Authority to leave for you order, place make a note on the cart page. 

Shipping areas

ADS Pet Store ships orders to all of mainland Australia and Tasmania. If there is no shipping option while you check out, please contact us via live chat or email us info@adspet.com.au

 

 

Something you may want to know before placing your order

We may reject your order.

ADS Pet Store retains the right to reject your offer of purchase for any reason. These may include but will not be limited to the unavailability of any product, error in your order, or an error in the product description, error in price or purchasing item in a bulk quantity that ADS Pet Store may deem to be intended for commercial on-sale. ADS Pet Store will confirm your order within 2 business days of your order request.

You can cancel your order anytime.

You can cancel your order anytime via telephone 0481 349 394, via live chat or send us sales@gmail.com.au. If your cancellation request via email, please allow 48 hours (excluding non working days, i.e. weekends and public holidays) for the email to be processed and the order cancelled. Goods already shipped before a cancellation request is processed can be recalled/returned, however delivery/courier charges will not be refunded.

Confirmation email

We always aim to confirm your order asap. If 24 hours has passed and you haven't received a email or message from us. Please contact our friendly customer service team. You can contact us via live chat, email us info@adspet.com.au or give us a call on 0481 349 394. We are happy to help you.

 

Price Match Promise

We are happy on delivering the best possible price for our lovely pet parents at ADS Pet Store. If you find a lower price for your pet's favourite items on any our competitor's current advertised price. You are welcome to click the button below to chat with us online. Or send us an email info@adspet.com.au.

Best Price Terms & Conditions

-The everyday or promotional price of any identical products we have at ADS Pet Store

-The lower price is from an Australian physical or online competitor (i.e. '.com.au' domain)

-The competitor has the identical product in stock

-We are not able to match Repeat Delivery and subscription pricing

-Cash-back, gift vouchers and bundled offers

-Commercial quantities and pricing

-Liquidations, clearance and end of range stock

-Short-dated or damaged stock

-Products advertised on marketplace, auction or classifieds websites

-Freight or shipping costs are not included, only the display product price

-Prices lower than our cost price

-No further discounts or offer can be applied, when price match

ADS Pet Store reserves the right to limit the quantity of products available for price match at its discretion.

Promotional terms & conditions

-For promotion Buy 1 Get 2^nd item 50% OFF, buy 1 get the 2^nd item of equal or lesser value marked as (Buy-1-Get-1-50%-OFF) at 50% off.

-Mix products are totally fine as long as items are included in the promotion.

-No price adjustments for the previous orders.

-Limited quantities available.  First come first served and only while supplies last. No rain checks.

There is a slight difference between in store and online pricing.

We are working hard to ensure our pricing is competitive whether at ADS Pet local store or online at adspet.com.au.

Product availability and  pricing of some products may vary between ADS Pet local store and adspet.com.au, due to varying customer offers. "Online only" offers may run adspet.com.au from time to time, this may vary from ADS Pet local store.

 

Repeat Delivery

We currently do not offer repeat delivery. However, we are working hard to bring you the best price. We are working on it right now!

 

What happens if there is a item in my order out of stock?

If there is a item in your order is out of stock. We will send you an email or message to notify you. We will recommend an alternative product or similar product within email or message. If we do not receive your reply within 1-2 business days. We will make a refund of the missing item. If there is no alternative products, we will make a refund. We will send you an email or message, if there is an item out of stock.

 

Returning a product for a refund or exchange

Please refer to our Returns & Exchange section for more information.

 

Social Media  

By posting content to social properties maintained by ADS PET SUPPLIES PTY LTD., its subsidiaries or agents (“ADS PET Store”), utilizing hashtags related to ADS PET Store social media topics (including but not limited to #ADSPETSTORE & competition specific hashtags), or addressing ADS PET Store directly utilizing @ tags for accounts maintained by ADS PET Store (including but not limited to @ADS PET Store) you are granting ADS PET Store permission to reshare your posted content and likeness in social channel postings on the social network of origin.