Same day free delivery within Melbourne Metro Area (Raidus within 30KM on centred from Moorabbin) * Free shipping over $49 for most metro area in Australia*

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      News

      Hi Everyone, we are here for you!

      Hi Everyone! We are a new pet store based in Melbourne.

      We wish that you will have a great shopping experience.

      We are currently looking for some awesome! If you have any ideas, please do not hesitate to tell us. 

      We would like to receive any suggestion from you.

      If you have something to say just email us adspetstore@gmail.com

       

      Appreciated for you support

      From ADS Pet Store Staffs

       

       

      Same day delivery Melbourne metro areas (Raidus within 30KM on centred from Moorabbin) only

      What is Same Day Delivery?

      *Same day delivery is a way of transportation to save and reduce waiting time.

       

      At ADS, we offer free same day delivery for all orders over $49.

      If less than $49, the distribution fee from $10 will be paid.

      Order by 3pm local time Monday-Friday and by 2pm Saturday.

      *Available in Most of the Melbourne Metro areas (Raidus within 30KM on centred from Moorabbin)

      *Authority to leave will applied when use same day delivery

      Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; 'Please leave order if not home', in the order comments section found on our checkout page.

      We will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.

       

      *Local Delivery is not available on Public Holidays

      A $10 re-delivery fee or a ororder cancellation fee after failed delivery. Fee will apply when customers miss their delivery, such as incorrect address, miss the call from the driver, unable ATL (no reception, or mail room etc.) and other factors may cause a failure delivery.

       

       

       

      From our Pet Shop to Your home

      Get your pet essentials delivered convenient and quick from our shop to your home with our Same Day Delivery service for free (when order over $49). Simply place your order by 3PM local time (2PM on Saturday) and have your essentials delivered that same day.

       

       

       

      How Same Day Delivery works.

      1.Shop online

       Shop online and find the product you want.

       

       Add your products to cart.

      In your cart you can check your post code to find out if you are in our local delivery area (ONLY FOR VICTORIA customers), once it's availabe you can also select a best date for delivery.  Same Day Delivery as your shipping option.
       Checkout and pay*. 


      *Please make sure that the products you choose are available and and in stock in the delivery area,only in this way you can receive the goods you want by Same Day Delivery.

       

      2.E-mail confirmation

      We will send an email to confirm your order, and once your order is picked up, we will send another email.

      If the order is sent before 3pm (2pm on Saturday), your order will be delivered to your chosen delivery address on the same day.

      In order to comply with social distancing rules, our courier drivers will place your order in a safe place outside the address you choose.

      Returns & Exchanges Policy

      At ADS Pet Store, we wish to you have a pleasant experience, so we are trying to make our returns and exchanges policy as simple as possible. We accept returns and exchanges up to 28 days from purchase.

      We also accept a return if you change your mind.  And the products must:

      • Be returned in 28 days from purchase
      • Be unopened and in original condition with packaging

      Our returns and exchanges policy comply with the Australian Consumer Law. We accept a refund or replacement if a product has a major problem. This is included that a product

      •  is faulty or unacceptable quality
      • does not match the description or sample
      • is not fit for the purpose
      • is not delivered in a reasonable time frame
      • A proof of purchase must be provided (e.g receipt)

      The returns and exchanges products must be returned to us either via post or in person to our store. Failure to provide proof of purchase may result a refusal of accept returns and exchanges.

      The customer is responsible for the cost of returns or exchanges (e.g shipping fee), unless there was an error on our behalf. Please contacted ADS service representative before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.

      We cannot offer refunds or exchanges on any opened food, treats or edible items due to strict health policies. 

       

      Damaged or Faulty Items

      If you received a damaged shipment or product, please email photos of the damaged item to adspetstore@gmail.com with your name and invoice number. We will solve the issue with you together. 


       

      We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

       

      We do not store credit card information, we securely submit credit card information to our bank for processing. 

      About Us

      Welcome to ADS Pet Store.

      ADS Pet Store was established in July 2019. We are a ecommerce pet store located in Melbourne. We believe that every pet is worth getting the best of best. It's not only about the food, but also their health, happies and lifes. 

       

      How everything start here?

      It's a story about Siberian husky - Sand . It is an ordinary story that cannot be more ordinary. Sand was starving and he was waiting for his food deliver to his house, but it had been three days....and Sand was still waiting... So, ADS pet store is aiming to make delivery as fast as we can! And never make your furry family member starve!

       

      We promise

      A means amazing products. 

      At ADS Pet Store, we always provide premium food and many best brands of pet food, treats and everything you need for your furry family member. 

       

      D means delivery fast. 

      If you are in Melbourne, we offer same day delivery. Let's make everything simple, if you order before 3pm, we delivery to you on the same day (ONLY AVAILABLE FOR MELBOURNE METRO AREAS)! For the rest of areas, we offer free shipping for orders over $49!

       

      S means you will get the best service at ADS Pet Store. 

      We aim to give you the best shopping experience! We are trying to make shopping your pets as easy as possible.

       

      Our Warehouse address:

      39-47 Nelson street,

      Moorabbin VIC 3189

       

      Phone:

      0408 537 853

       

      Opening Hours:

      Monday - Friday: 10am-5pm

      Saturday: 12am-3pm

      Sunday: Closed

       

      Public Holidays

      10am-4pm

      Please give us a call to comfirm.