Shipping Policy (Excludes Fresh & Frozen Products)

At ADS Pet Store, we aim to provide fast, reliable, and affordable shipping Australia-wide from our Melbourne warehouse. Shipping options and delivery times may vary depending on your location, parcel size, and selected courier service.

Standard Shipping via Couriers Please

Orders are dispatched from our Melbourne warehouse via Couriers Please to selected metro areas.

• FREE standard shipping on orders over $69 to selected metro areas*
• Orders under $69 incur a flat $10 shipping fee
• This service excludes WA, NT, TAS, regional areas, PO Boxes, Parcel Lockers, and Parcel Collect addresses

Australia Post Shipping

We also offer Australia Post shipping to most locations across Australia, including PO Boxes, Parcel Lockers, and Parcel Collect addresses.

Orders Under 5kg

• FREE Australia Post shipping on orders over $69
• Orders under $69 will incur shipping fees automatically calculated at checkout based on parcel weight and destination

Orders Over 5kg

• Shipping fees are automatically calculated based on parcel size, weight, and delivery location
• Orders over $250 may qualify for FREE Australia Post shipping

Important: If your order is being delivered to a PO Box, Parcel Locker, or Parcel Collect address, you must select Australia Post as your shipping method at checkout.

Estimated Delivery Times

• Melbourne Metro: 1–3 business days*
• Other Metro Areas: 2–5 business days*
• Regional Areas: Up to 7 business days*

*Delivery times are estimates only and may vary due to courier delays, weather conditions, peak periods, or public holidays.

Authority to Leave (ATL)

All home delivery orders are shipped with Authority to Leave (ATL) by default. If no one is available at the time of delivery, the courier may leave the parcel in a safe location.

If you do not want ATL, please leave a note on the cart page before checkout. Additional signature-on-delivery fees may apply depending on the courier service.

Once a parcel has been marked as delivered by the courier under ATL instructions, ADS Pet Store is not responsible for lost or stolen parcels.

Incorrect Address & Failed Delivery

Please ensure your shipping address and contact details are correct before placing your order.

If a parcel is returned to us due to any of the following reasons:

• Incorrect or incomplete shipping address
• Missing apartment or unit number
• Locked gate or inaccessible delivery location
• Unsuccessful delivery attempts
• Incorrect contact information
• Any delivery issue outside of our control

A $10 re-dispatch fee will apply to resend the parcel.

If the customer chooses to cancel the order after the parcel has been returned to us, the original shipping cost and any return freight charges may be deducted from the refund amount.

Heavy & Oversized Items

Some heavy or oversized items may not qualify for free shipping due to freight limitations. Additional shipping charges may apply and will be calculated automatically at checkout where applicable.

Shipping to Western Australia (WA)

• Selected WA metro areas incur a flat $15 shipping fee
• Orders under $79 may incur additional freight charges
• For regional WA, NT, and TAS deliveries, shipping fees are calculated based on parcel weight and dimensions

Order Processing

• Orders are generally dispatched within 1–2 business days
• Orders placed on weekends or public holidays will be processed on the next business day
• During busy sale periods, dispatch times may be slightly delayed

Shipping FAQs