Standard Shipping Information

Standard Shipping Policy (Excludes Fresh & Frozen Products)

Note: Fresh, Frozen, Refrigerated and Local Delivery products are subject to separate shipping policies and delivery schedules.

At ADS Pet Store, we aim to provide fast, reliable, and affordable shipping Australia-wide from our Melbourne (Moorabbin) warehouse. Shipping options, delivery times, and freight charges may vary depending on your location, parcel size, weight, and selected courier service.

Standard Shipping via Couriers Please or Australia Post

Orders are dispatched from our Melbourne warehouse via Couriers Please or Australia Post to selected metropolitan areas in NSW, SA, VIC and ACT.

• FREE standard shipping on orders over $69 to selected metro areas in NSW, SA, VIC and ACT*
• Orders under $69 incur a flat $10 shipping fee
• This service is not available for WA, QLD, NT, TAS, regional areas, PO Boxes, Parcel Lockers, or Parcel Collect addresse 
• Important: If your order is being delivered to a PO Box, Parcel Locker, or Parcel Collect address, you must select Australia Post as your shipping method during checkout.

Australia Post Shipping

We also offer Australia Post shipping to most locations across Australia, including PO Boxes, Parcel Lockers, and Parcel Collect addresses.

For Orders Under 5kg

• FREE Australia Post shipping on eligible orders over $69
• Orders under $69 will incur shipping charges automatically calculated at checkout based on parcel weight and destination

For Orders Over 5kg

• Shipping charges are automatically calculated at checkout based on parcel size, weight, and delivery location

Shipping to Selected QLD Metro Areas via Couriers Please

The following shipping rates apply to selected Queensland metropolitan postcodes only.

Eligible QLD Metro Postcodes:

4000–4014, 4017–4022, 4029–4032, 4034–4037, 4051, 4053–4055, 4059–4061, 4064–4070, 4072–4078, 4101–4125, 4127–4133, 4151–4161, 4163–4165, 4169–4174, 4178, 4179, 4205, 4207–4230, 4272, 4280, 4285, 4300, 4301, 4303–4305, 4500–4506, 4556–4558, 4572, 4573 & 4575.

• Orders under 9kg
  • FREE shipping on orders $69+
  • $10 shipping on orders under $69
• Orders between 9kg and 15kg
  • Flat $10 shipping, regardless of order value
• Orders over 15kg
  • $10 base shipping + $1 surcharge for every kilogram over 15kg

Examples:

• 15.5kg = $10 base shipping + $1 surcharge = $11 shipping
• 18kg = $10 base shipping + $3 surcharge = $13 shipping
• 25kg = $10 base shipping + $10 surcharge = $20 shipping

*Shipping rates above apply only to the eligible Queensland metro postcodes listed above. Shipping rates for other QLD regional areas will be calculated automatically at checkout.

Estimated Delivery Times

• Melbourne Metro: 1–3 business days*
• Other Metro Areas: 2–5 business days*
• Regional Areas: Up to 7 business days*

*Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, peak periods, public holidays, or other circumstances beyond our control.

Authority to Leave (ATL)

All home delivery orders are shipped with Authority to Leave (ATL) by default. If no one is available at the time of delivery, the courier may leave the parcel in a safe location.

If you do not wish to have your parcel left unattended, please leave a note on the cart page before checkout. Additional signature-on-delivery fees may apply depending on the courier service.

Once a parcel has been marked as delivered under ATL instructions, ADS Pet Store is not responsible for any lost, stolen, or damaged parcels.

Incorrect Address & Failed Delivery

Please ensure your shipping address and contact details are accurate before placing your order.

If a parcel is returned to us due to any of the following reasons:

• Incorrect or incomplete shipping address
• Missing apartment, unit, or suite number
• Locked gate or inaccessible delivery location
• Unsuccessful delivery attempts
• Incorrect contact information
• Any delivery issue outside of ADS Pet Store's control

A re-dispatch fee of $10–$20 will apply if a parcel needs to be re-sent due to an incorrect address, failed delivery, or other delivery-related issues. The fee will vary depending on the delivery location.

If the customer chooses to cancel the order after the parcel has been returned, the original shipping charge and any return freight costs will be deducted from the refund amount.

Heavy & Oversized Items

Some heavy or oversized items may not qualify for free shipping due to freight carrier limitations. Additional shipping charges may apply and will either be calculated automatically at checkout or quoted separately if required.

Oversized or heavy products may not be available for shipping to some locations.

Order Processing

• Orders are generally dispatched within 1–2 business days
• Orders placed on weekends or public holidays will be processed on the next business day
• During promotional events, peak periods, or major sales, dispatch times may be slightly longer than usual

Shipping FAQs