Prime100 SPD Air Dried Puppy Lamb Apple and Blueberry Dry Dog Food
PRIME100 SPD™ Slow Cooked Lamb & Blueberry Puppy Wet Dog Food
LIFEWISE Lamb Fish and Vegetables Stage 2 Puppy Dry Dog Food
LIFEWISE Turkey Lamb and Vegetables Stage 3 Puppy Large Bites Dry Dog Food
Black Hawk Original Medium Puppy Dry Dog Food Chicken & Rice
Black Hawk Grain Free Dry Dog Food Puppy Wild Caught Ocean Fish
Black Hawk Original Medium Puppy Dry Dog Food Lamb & Rice
LIFEWISE Turkey Lamb and Vegetables Stage 3 Puppy Small Bites Dry Dog Food
BLACK HAWK Large Breed Puppy Dry Dog Food Lamb & Rice
BLACK HAWK Original Small Breed Puppy Dry Dog Food Chicken & Rice
BLACK HAWK Original Puppy Chicken & Vegetables Wet Dog Food 130Gx10
BLACK HAWK Original Puppy Lamb & Vegetables Wet Dog Food 130Gx10
BLACK HAWK Original Small Breed Puppy Dry Dog Food Lamb & Rice
BLACK HAWK Large Breed Puppy Dry Dog Food Chicken & Rice
ADS PET - Refrigerated Delivery to select VIC Area ONLY*
This collection is available with refrigerated delivery to selected VIC areas. We carefully transport frozen and fresh pet food from our Moorabbin warehouse to ensure quality and freshness during delivery.
VIC Refrigerated Delivery FAQs
How are frozen pet foods kept cold during delivery?
Orders are packed using insulated thermal bags and ice packs to help maintain safe temperatures during transport.
Frozen raw food deliveries are transported under chilled cold-chain conditions (0–5°C) rather than deep-freeze conditions (-18°C). Refrigerated delivery vehicles are designed to maintain stable low temperatures suitable for raw food transport, particularly during warmer weather.
Because products are delivered in chilled conditions, food may occasionally soften slightly or partially thaw, especially around the outer edges. This can sometimes cause the food to feel softer than expected or show moisture when pressure is applied.
Importantly, the product remains within safe food-grade temperature ranges throughout transport. Upon receiving your order, you can place the patties directly back into the freezer to re-freeze without any safety concerns.
Which areas in VIC are eligible for refrigerated delivery?
Refrigerated delivery is available to selected areas across Victoria. Eligibility depends on postcode.
For more information please visit:
VIC Frozen Raw Pet Food Standard Refrigerated Freight
You can also enter your postcode under the "Check Delivery" section on the product page to see whether refrigerated delivery is available for your suburb.
When will my refrigerated order be delivered?
Delivery schedules depend on your location and dispatch day. The table below shows the typical delivery timeframes for each region.
| Region | Mon Dispatch → Delivery | Wed Dispatch → Delivery | Fri Dispatch → Delivery |
|---|---|---|---|
| Melbourne Metro | Tue – Thu | Thu – Sat | Sat |
| Mel Outer Metro | Wed | Next Wed | Next Wed |
| Peninsula | Tue | Thu | Mon |
| Geelong | Tue | Thu | Sat |
| Surf Coast | Wed – Thu | Fri – Sat | Mon |
| Yarra Valley | Sat | Sat | Sat |
| Ballarat | Tue | Thu | Next Tue |
| Bendigo | Wed | Next Wed | Next Wed |
| Gippsland | Thu | Thu | Next Mon |
| Mansfield | Tue | Next Tue | Next Tue |
| Echuca (Fortnightly Wed) | Next Fortnightly Wed | Next Fortnightly Wed | Next Fortnightly Wed |
| Shepparton (Fortnightly Wed) | Next Fortnightly Wed | Next Fortnightly Wed | Next Fortnightly Wed |
Do we ship frozen pet food interstate?
No. At the moment our frozen raw food and fresh dog rolls are only delivered within Select Victoria (VIC) area* .