Orders are packed using insulated thermal bags and ice packs to help maintain safe temperatures during transport.

Frozen raw food deliveries are transported under chilled cold-chain conditions (0–5°C) rather than deep-freeze conditions (-18°C). Refrigerated delivery vehicles are designed to maintain stable low temperatures suitable for raw food transport, particularly during warmer weather.

Because products are delivered in chilled conditions, food may occasionally soften slightly or partially thaw, especially around the outer edges. This can sometimes cause the food to feel softer than expected or show moisture when pressure is applied.

Importantly, the product remains within safe food-grade temperature ranges throughout transport. Upon receiving your order, you can place the patties directly back into the freezer to re-freeze without any safety concerns.

Refrigerated delivery is available to selected areas across Victoria. Eligibility depends on postcode.

For more information please visit:

VIC Frozen Raw Pet Food Standard Refrigerated Freight

You can also enter your postcode under the "Check Delivery" section on the product page to see whether refrigerated delivery is available for your suburb.

Delivery schedules depend on your location and dispatch day. The table below shows the typical delivery timeframes for each region.

No. At the moment our frozen raw food and fresh dog rolls are only delivered within Select Victoria (VIC) area* .