Shipping policy

STANDARD DELIVERY

See more information about Same Day Local Delivery.

We currently do not delivery to a PO Box, locked bag or parcel locker.

How much does shipping cost?

When you spend over $49, it is free to most metro areas, Excludes NT, TAS & WA.

If your areas is not included in the free shipping areas, the cost of shipping will depend on the weight and size of your order. You will able to see the discounted shipping price when you checkout.

How long does shipping take?

We are proud of how quickly we can pack and deliver most metro areas around Melbourne. We will ship all our orders to other areas in Australia, so in most metro areas of major cities, you can expect your order within 3-5 business days. Outside of these areas, you should receive your order within 5-7 business days. It is a good idea for you to order a bit early when holidays is coming. Especially during our peak periods, such as Christmas, New Year and Easter.

Items sent by Australia Post can take up to 2 weeks to arrive.

Do I need to stay at home and wait for my delivery?

Absolute NOT. If you are a busy person, you can place ATL* (Authority to leave) order. Our derivers have authority to leave your order in a safe place on your property without a signature. This means you will see your order when you arrive home!

Any problems? Please do not hesitate to email (sales@adspet.com.au) us, we would like to help you solve any problem you got!

Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; 'Please leave order if not home', in the order comments section found on our checkout page.

We will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.