Our story

Frozen Raw Pet Food Standard Refrigerated Frozen Freight

We offer standard refrigerated FROZEN freight for our frozen raw products most of the metro areas and major cities. 

PLEASE NOTE: ONLY FROZEN RAW PRODUCTS CAN BE ADDED INTO CART WHEN CHECK OUT. If you would like to order some non-frozen products with your frozen raw products, please contract our cusomter service via live chat or email us sales@adspet.com.au.


We are happy to entend our refrigerated freight areas all the time. If we are not able to make the shipping in your area, please email us sales@adspet.com.au or via live chat. Our refrigerated freight cover most of the metro areas and some of major regional areas.

We offer Same Day Local Delivery. This service is only available in Most of the Melbourne Metro areas (Raidus within 30KM on centred from Moorabbin). 

 

For Melbourne customers raidus within 30KM on centred from Moorabbin

Delivery type Spend Amount  Product type Delivery Cost
Local Delivery Over $49 all products FREE
Local Delivery Under $49 all products $10

 

For Melbourne customers outside of raidus 30KM on centred from Moorabbin.

Refrigerated Freight time frame for Melbourne customers:
Orders place by 4pm will be dispatched on the next day. The Refrigerated Freight usually takes 1-2 business days. Once your order be dispatched, you will receive a tracking number. Once your order been pick up, you will received any comfirmation email.

PLEASE NOTE: ATL (authority to leave) WILL APPLIED

Delivery type Spend Amount  Product type Freight Cost
Refrigerated Freight Under $99 frozen products $20
Refrigerated Freight Over $99 frozen products Free

 

For Sydnes, Brisbane, Adelaide customers

Sydnes customers:
Orders place by 4pm on Monday will be dispatched on Tuesday. Order will be deliveried on Friday.
Orders place by 4pm on Wednesday will be dispatched on Thursday. Order will be deliveried on next Tuesday.


Brisbane customers:
Orders place by 4pm on Wednesday will be dispatched on Thursday. Order will be deliveried on next Monday or Tuesday.

Adelaide customers:
Orders place by 4pm on Tuesday will be dispatched on Wednesday. Order will be deliveried on next Monday.

PLEASE NOTE: ATL (authority to leave) WILL APPLIED

Delivery type Spend Amount  Product type Freight Cost
Refrigerated Freight Under $120 frozen products $30
Refrigerated Freight Over $120 frozen products Free

 

For Frozen products:

We do NOT accept change of mind after your order has been dispatched.

If there is any problem with your order. Please take a photos and send us an email adspetstore@gmail.com, once you received your order.  Please contract us within 24 hours upon receiving your order. Any complaint after 24 hours, my affect any replacement of your order. 

If you are requesting a Refund, you will need to return the products in unopened and original condition with packaging within 24 hours (preishable). If you are requesting a replacement you will need to send us an email with photos/video on the same day of receiving your parcel. 

Customers will pay for the Refrigerated Freight if you are requesting a refund or return products unless our behalf of mistaken.