FIDO'S Oatmeal Shampoo for Dogs and Cats 250ml is a gentle, soap-free shampoo developed for pets with irritable, sensitive, dry or itchy skin. Formulated with 2% colloidal oatmeal, it helps soothe and moisturise the skin and coat while keeping the coat soft, clean and healthy-looking.
This veterinarian-formulated oatmeal shampoo is suitable for dogs, cats, puppies and kittens, especially pets whose skin may flare up or go red after bathing. Its pH-balanced, paraben-free and biodegradable formula makes it a practical choice for regular grooming and sensitive skin care.
Key Features
- Gentle oatmeal shampoo for dogs, cats, puppies and kittens
- Ideal for irritable, sensitive, dry or itchy skin
- Contains 2% colloidal oatmeal, a natural skin soother
- Helps soothe and moisturise the skin and coat
- Helps clean and soften the coat without reducing natural shine
- pH balanced for pets
- Soap-free and paraben-free
- Biodegradable formula
- Formulated by veterinarians
- Compatible with oral flea and tick treatments
Skin & Coat Benefits
FIDO'S Oatmeal Shampoo helps relieve dry and itchy skin by gently cleansing while supporting skin hydration. The colloidal oatmeal formula is designed to calm sensitive skin and help reduce the chance of dryness-related flare-ups after bathing.
Active Ingredient
- Colloidal oatmeal: 2%
Suitable For
- Dogs with sensitive or irritable skin
- Cats with dry or itchy skin
- Puppies and kittens needing gentle grooming
- Pets whose skin may go red or flare up after bathing
- Regular coat cleaning and softening
Directions for Use
- Brush your pet first to remove knots and tangles before bathing.
- Wet your pet thoroughly with warm water, starting from the rump and moving toward the head.
- Mix a good amount of FIDO'S Oatmeal Shampoo with warm water in a plastic jug or clean PET bottle.
- Pour the diluted shampoo over the coat and massage gently into the skin and coat.
- Pay extra attention to areas such as the feet, bottom, belly, armpits, ear flaps and around the lips.
- Rinse thoroughly with clean running water until all bubbles are removed.
- Repeat the wash if needed for a deeper clean, especially for dogs or pets with heavier coats.
- Rinse again until the coat feels smooth but not slippery.
- Apply a suitable conditioner, such as FIDO'S Oatmeal Conditioner, to help replace natural oils removed during bathing.
- Towel dry, brush through the coat and use a hair dryer only if suitable, keeping it at least 20cm from the skin.
Bathing Tips
- Use warm water, not hot water.
- For puppies and kittens, warm the bathing area before washing.
- Avoid getting shampoo or water into the eyes, ears and nostrils.
- Hold the ears closed and point the head downward when wetting the head and face.
- Use treats and gentle handling to make bath time more comfortable.
- Do not bathe over knots, as wet knots can tighten and become harder to remove.
Important Information
- For external use on pets only.
- Avoid contact with eyes and inside the ears.
- If skin irritation continues or worsens, seek veterinary advice.
- Use as part of a regular grooming routine for pets with sensitive skin.
FAQs
Can FIDO'S Oatmeal Shampoo be used on cats and dogs?
Yes, FIDO'S Oatmeal Shampoo is suitable for dogs, cats, puppies and kittens when used as directed.
Is this shampoo suitable for sensitive skin?
Yes, it is specially developed for pets with irritable, sensitive, dry or itchy skin, including pets whose skin may flare up or go red after bathing.
What does colloidal oatmeal do for pets?
Colloidal oatmeal is a natural skin soother that helps moisturise and calm dry, itchy or sensitive skin while supporting a soft, healthy-looking coat.
Is FIDO'S Oatmeal Shampoo soap-free?
Yes, this shampoo is soap-free, pH balanced, paraben-free and biodegradable.
Can it be used with flea and tick treatments?
Yes, FIDO'S Oatmeal Shampoo is compatible with oral flea and tick treatments.
Should I use conditioner after this shampoo?
Using a conditioner after shampooing can help replace natural oils removed during bathing. FIDO'S Oatmeal Conditioner is a suitable option for a soft, silky finish.
Shop FIDO'S Oatmeal Shampoo 250ml at ADS Pet Store
Find FIDO'S Oatmeal Shampoo for Dogs and Cats 250ml at ADS Pet Store. Available for convenient online ordering, local Melbourne delivery and Click & Collect from our Moorabbin warehouse.
Standard Shipping Information
Standard Shipping Policy (Excludes Fresh & Frozen Products)
Note: Fresh, Frozen, Refrigerated and Local Delivery products are subject to separate shipping policies and delivery schedules.
At ADS Pet Store, we aim to provide fast, reliable, and affordable shipping Australia-wide from our Melbourne (Moorabbin) warehouse. Shipping options, delivery times, and freight charges may vary depending on your location, parcel size, weight, and selected courier service.
Standard Shipping via Couriers Please or Australia Post
Orders are dispatched from our Melbourne warehouse via Couriers Please or Australia Post to selected metropolitan areas in NSW, SA, VIC and ACT.
- FREE standard shipping on orders over $69 to selected metro areas in NSW, SA, VIC and ACT*
- Orders under $69 incur a flat $10 shipping fee
- This service is not available for WA, QLD, NT, TAS, regional areas, PO Boxes, Parcel Lockers, or Parcel Collect addresse
- Important: If your order is being delivered to a PO Box, Parcel Locker, or Parcel Collect address, you must select Australia Post as your shipping method during checkout.
Australia Post Shipping
We also offer Australia Post shipping to most locations across Australia, including PO Boxes, Parcel Lockers, and Parcel Collect addresses.
For Orders Under 5kg
- FREE Australia Post shipping on eligible orders over $69
- Orders under $69 will incur shipping charges automatically calculated at checkout based on parcel weight and destination
For Orders Over 5kg
- Shipping charges are automatically calculated at checkout based on parcel size, weight, and delivery location
Shipping to Selected QLD Metro Areas via Couriers Please
The following shipping rates apply to selected Queensland metropolitan postcodes only.
Eligible QLD Metro Postcodes:
4000–4014, 4017–4022, 4029–4032, 4034–4037, 4051, 4053–4055, 4059–4061, 4064–4070, 4072–4078, 4101–4125, 4127–4133, 4151–4161, 4163–4165, 4169–4174, 4178, 4179, 4205, 4207–4230, 4272, 4280, 4285, 4300, 4301, 4303–4305, 4500–4506, 4556–4558, 4572, 4573 & 4575.
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Orders under 9kg
- FREE shipping on orders $69+
- $10 shipping on orders under $69
-
Orders between 9kg and 15kg
- Flat $10 shipping, regardless of order value
-
Orders over 15kg
- $10 base shipping + $1 surcharge for every kilogram over 15kg
Examples:
- 15.5kg = $10 base shipping + $1 surcharge = $11 shipping
- 18kg = $10 base shipping + $3 surcharge = $13 shipping
- 25kg = $10 base shipping + $10 surcharge = $20 shipping
*Shipping rates above apply only to the eligible Queensland metro postcodes listed above. Shipping rates for other QLD regional areas will be calculated automatically at checkout.
Estimated Delivery Times
- Melbourne Metro: 1–3 business days*
- Other Metro Areas: 2–5 business days*
- Regional Areas: Up to 7 business days*
*Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, peak periods, public holidays, or other circumstances beyond our control.
Authority to Leave (ATL)
All home delivery orders are shipped with Authority to Leave (ATL) by default. If no one is available at the time of delivery, the courier may leave the parcel in a safe location.
If you do not wish to have your parcel left unattended, please leave a note on the cart page before checkout. Additional signature-on-delivery fees may apply depending on the courier service.
Once a parcel has been marked as delivered under ATL instructions, ADS Pet Store is not responsible for any lost, stolen, or damaged parcels.
Incorrect Address & Failed Delivery
Please ensure your shipping address and contact details are accurate before placing your order.
If a parcel is returned to us due to any of the following reasons:
- Incorrect or incomplete shipping address
- Missing apartment, unit, or suite number
- Locked gate or inaccessible delivery location
- Unsuccessful delivery attempts
- Incorrect contact information
- Any delivery issue outside of ADS Pet Store's control
A re-dispatch fee of $10–$20 will apply if a parcel needs to be re-sent due to an incorrect address, failed delivery, or other delivery-related issues. The fee will vary depending on the delivery location.
If the customer chooses to cancel the order after the parcel has been returned, the original shipping charge and any return freight costs will be deducted from the refund amount.
Heavy & Oversized Items
Some heavy or oversized items may not qualify for free shipping due to freight carrier limitations. Additional shipping charges may apply and will either be calculated automatically at checkout or quoted separately if required.
Oversized or heavy products may not be available for shipping to some locations.
Order Processing
- Orders are generally dispatched within 1–2 business days
- Orders placed on weekends or public holidays will be processed on the next business day
- During promotional events, peak periods, or major sales, dispatch times may be slightly longer than usual
Shipping FAQs
When do I qualify for free shipping?
We offer free shipping on eligible orders over $69 to selected metro areas. Eligibility may vary depending on parcel size, weight, and delivery location.
Can you deliver to PO Boxes or Parcel Lockers?
Yes. Australia Post shipping is available for PO Boxes, Parcel Lockers, and Parcel Collect addresses.
How long will my order take to arrive?
Most metro deliveries arrive within 1–5 business days. Regional deliveries may take up to 7 business days depending on the courier network and location.
What happens if my parcel cannot be delivered?
If a parcel is returned due to incorrect address details, inaccessible locations, locked gates, or unsuccessful delivery attempts, a re-dispatch fee will apply.
Can I request Signature on Delivery?
Yes. Please leave a note on the cart page before checkout if you do not want Authority to Leave (ATL). Additional fees may apply depending on the courier service selected.
Refund Exchange Policy
At ADS Pet Store, we wish to you have a pleasant experience, so we are trying to make our returns and exchanges policy as simple as possible. We accept returns and exchanges up to 28 days from purchase.
Please see below for FROZEN RAW PRODUCTS refund & exchange policy.
We also accept a return if you change your mind. And the products must:
- Be returned in 28 days from purchase
- Be unopened and in original condition with packaging
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PLEASE NOTE: CLEARANCE ITEM DOES NOT ACCEPT REFUND, RETURN, AND CHANGE OF MIND.
Our returns and exchanges policy comply with the Australian Consumer Law. We accept a refund or replacement if a product has a major problem. This is included that a product
- is faulty or unacceptable quality
- does not match the description or sample
- is not fit for the purpose
- is not delivered in a reasonable time frame
- A proof of purchase must be provided (e.g receipt)
PLEASE NOTE: There are NO REFUNDS for change of mind for raw pet food. If there is a problem with your order. Please take photos and send us an email on the same day or once you have received your order. If you requesting a Refund, you will need to return the products in unopened and original condition with packaging within 24 hours (perishable).
Returns Progress
The returns and exchanges products must be returned to us either via post or in person to our store. Failure to provide proof of purchase may result a refusal of accept returns and exchanges.
The customer is responsible for the cost of returns or exchanges (e.g shipping fee), unless there was an error on our behalf. Please contact ADS customer service representative before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.
We cannot offer refunds or exchanges on any opened food, treats or edible items due to strict health policies.
Damaged or Faulty Items
If you received a damaged shipment or product, please email photos of the damaged item to [email protected] with your name and order number. We will solve the issue with you together.
Warranty
If a product has manufacturer's warranty, we can help you handle manufacturer warranty returns on your behalf. This service requires that freight costs (both ways) and any other associated costs (factory testing, warranty rejection) be paid in advance. It will take up to 28 days for repair or factory testing. This may take longer in under some circumstances.
Examples of occasions where the warranties and additional promises (if applicable) will not apply are:
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Where you have mistreated or abused the products (whether intentionally or unintentionally); or
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Damaged the products as a result of using them in a way they were not intended to be used.
ADS Pet Store will NOT issue replacement products, for either warranty or exchange, prior to receiving the product needing to be returned.
We recommend you contract the relevant manufacturer if you have an issue of operating a product.
Who will pay for the return of my purchased?
ADS Pet Store will cover any associated delivery cost for the return of any product does not meet the consumer guarantees. (Please see above for detail.) Any return shipping cost will be added to your refund amount once processed. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.
We do not cover any return shipping cost for any "change of mind" returns. A copy of proof of purchase need to be include in the return parcel, and the refund will be processed using your original method of payment.
ADS Pet Store cannot be responsible for any items damaged or lost during return transit. Please ensure your item is packed securely and avoid any damage in transit. Please also keep your tracking information on your hand, to ensure the parcel arrive at our warehouse safely.
How long will my money back to account?
Please allow 5-7 business days after we processed your refund.
Frozen Raw Products Refund & Exchange Policy
We do NOT accept change of mind after your order has been dispatched.
If there is any problem with your order. Please take a photos and send us an email [email protected], once you received your order. Please contract us within 24 hours upon receiving your order. Any complaint after 24 hours, my affect any replacement of your order.
If you are requesting a Refund, you will need to return the products in unopened and original condition with packaging within 24 hours (perishable). If you are requesting a replacement you will need to send us an email with photos/video on the same day of receiving your parcel.
Customers will pay for the Refrigerated Freight if you are requesting a refund or return products unless our behalf of mistaken.
