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Reward program terms and conditions

Reward program

By creating an Account on the ADS pet website, joining the Program, using the Membership Facilities or claiming a Member Benefit under the Program, you agree to be bound by these RewardProgram T&Cs.

To become a Member you must:

-be an individual, be over 18 years of age (or have your parent or guardian’s consent to join the Program) and have a current Australian residential address; and

register for Membership by:
(a) creating an Account on the ADS pet website;
(b) providing verbal consent to participate in the Program in-store at a Ads pet store;
(c) providing verbal consent to participate in the Program over the phone via our customer call centre.

There are no fees or charges for becoming a Member of, and participating in, the Program

Program Membership can only be held individually, and cannot be held jointly. Membership is personal to you and is non-transferable

It is your responsibility to ensure that you only sign up as a Member once. Membership cannot be held by you under multiple Member accounts

By creating an Account on our ADS pet website, joining the Program, using the Membership Facilities or claiming a Member Benefit under the Program, you will be deemed to have accepted, and be participating in the Program in accordance with, these Reward Program T&Cs.

Each Member consents and agrees to receive marketing information, offers and special discounts from ADS pet. A Member may choose to opt out at any time by either unsubscribing from their notification using the tools provided in the sent communication, by contacting their store or ADS pet customer service via live chat or

Our Program is voluntary

When you purchase Goods and Services via certain Sites, you may create a user account by registering via the relevant link on the registration page on the relevant Site (Account). To register your Account, you must provide certain true and correct information about yourself as requested by the registration page.

Signing up to our Reward program via the ADS pet website is voluntary and you can do this by creating an Account, or by signing up using the other methods. If you do not wish to become a member of our Reward Program and you wish to purchase Goods or Services via the ADS pet website, please check-out as a guest.

If you create an Account, you must promptly notify and/or update your profile if any of your personal information is erroneous or changes from time to time.

Redemption of Points 

When you earn 450 Points you can redeem a voucher in your reward account for a value of $10 voucher. To redeem your voucher, you must activate the voucher online or by contacting our call centre. 

Refusal to register, changes to, and termination of Membership

We may at any time without notice, refuse your application to become a Member, withdraw or cancel Membership Facilities or Member Benefits, reverse, amend or substitute any Member Benefits, or terminate your Membership.

Changes to, and termination of, the Program

We may change, suspend or terminate these Reward Program T&Cs or the Program at any time. However, we will take reasonable steps to give you notice of any changes, suspension or termination.