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VIC Frozen Raw Pet Food Standard Refrigerated Freight

We offer standard refrigerated FROZEN freight for our frozen raw products for Melbourne Metro area and VIC selected areas. 

Our refrigerated freight cover most of the VIC metro areas and some of major regional areas.

We are happy to extend our refrigerated freight areas all the time. If we are not able to make the shipping or delivery in your area, please email us or via live chat. 

We offer Same Day Local Delivery. This service is only available in selected Melbourne metro areas.  


For customers within our local delivery areas, there are two options for delivery. But if you're not in our local delivery areas, you can selsect refrigerated shipping

Option one: Melbourne same day delivery

Option two: ADS local delivery 

Delivery type Spend Amount  Product type Delivery Cost
Mel Delivery Under $49 all products $10
Mel Day Delivery Over $49 all products Free
Mel Local Delivery Under $79 all products $15
Mel Local Delivery Over $79 all products Free


Refrigerated Freight time frame for Melbourne customers:
The Refrigerated Freight usually takes 1-2 business days for order dispatched. Once your order be dispatched, you will receive a tracking number. Once your order been pick up, you will received any confirmation email.

PLEASE NOTE: ATL (authority to leave) WILL APPLIED

Delivery type Spend Amount  Product type Freight Cost
Refrigerated Freight Under $150 frozen products $30
Refrigerated Freight Over $150 frozen products Free



For Frozen products:

We do NOT accept change of mind after your order has been dispatched.

If there is any problem with your order. Please take a photos and send us an email, once you received your order.  Please contract us within 24 hours upon receiving your order. Any complaint after 24 hours, my affect any replacement of your order. 

If you are requesting a Refund, you will need to return the products in unopened and original condition with packaging within 24 hours (preishable). If you are requesting a replacement you will need to send us an email with photos/video on the same day of receiving your parcel. 

Customers will pay for the Refrigerated Freight if you are requesting a refund or return products unless our behalf of mistaken.