VIC Frozen Raw Pet Food Standard Refrigerated Freight
We offer standard refrigerated FROZEN freight for our frozen raw products for VIC selected areas.
We are happy to extend our refrigerated freight areas all the time. If we are not able to make the shipping in your area, please email us sales@adspet.com.au or via live chat. Our refrigerated freight cover most of the VIC metro areas and some of major regional areas.
We offer Same Day Local Delivery. This service is only available in selected Melbourne metro areas.
For customers within our local delivery areas, there are two options for local delivery.
Option one: Melbourne same day delivery
Option two: ADS local delivery
| Delivery type | Spend Amount | Product type | Delivery Cost |
| Same Day Delivery | Under $49 | all products | $10 |
| Same Day Delivery | Over $49 | all products | Free |
| ADS Local Delivery | Under $79 | all products | $15 |
| ADS Local Delivery | Over $79 | all products | Free |
Refrigerated Freight time frame for Melbourne customers:
The Refrigerated Freight usually takes 1-2 business days for order dispatched. Once your order be dispatched, you will receive a tracking number. Once your order been pick up, you will received any confirmation email.
PLEASE NOTE: ATL (authority to leave) WILL APPLIED
| Delivery type | Spend Amount | Product type | Freight Cost |
| Refrigerated Freight | Under $120 | frozen products | $30 |
| Refrigerated Freight | Over $120 | frozen products | Free |
For Frozen products:
We do NOT accept change of mind after your order has been dispatched.
If there is any problem with your order. Please take a photos and send us an email adspetstore@gmail.com, once you received your order. Please contract us within 24 hours upon receiving your order. Any complaint after 24 hours, my affect any replacement of your order.
If you are requesting a Refund, you will need to return the products in unopened and original condition with packaging within 24 hours (preishable). If you are requesting a replacement you will need to send us an email with photos/video on the same day of receiving your parcel.
Customers will pay for the Refrigerated Freight if you are requesting a refund or return products unless our behalf of mistaken.