(In Store & Pick Up ONLY) CATMATE Wood Pellet Cat Litter 15KG

*This item is only available for store pick up order or in-store purchase.

Product Description

Catmate Wood Pellet Cat Litter is an eco-friendly, highly absorbent pine wood cat litter made from recycled materials, combating odors naturally. Its antibacterial properties and lower tracking make it user-friendly, ensuring longer use and easier cleaning. Proudly Australian-owned and developed wood cat litter, it's an eco-conscious choice for pet owners seeking quality litter.

Want to know more about different cat litter? Find the best cat litter in our Cat Litter Collection

Features

1. Superior Odor Control & Minimal Tracking: Low odour, low tracking design ensures cleanliness.

2. Long-lasting & Absorbent: Highly absorbent, biodegradable, and made from recycled pine, extending usability.

3. User-Friendly & Stain-Free: Easy to use, clean, and doesn't stain pet fur or surfaces.

4. Eco-Conscious Australian Product: Australian-made, utilizing clean recycled wood waste, fully biodegradable and compostable.

5. Versatile Usage: Suitable for all pets, compatible with any litter tray for convenient use.

6. Quick Liquid Waste Absorption: Rapidly absorbs liquid waste, maintaining cleanliness and hygiene.

Please Note: The litter pellets' color may vary between bags due to the use of natural materials.

FAQs

Q1: Can you flush Catmate Wood Pellet Cat Litter?

A1: Catmate isn't meant to be flushed down toilets, as it can lead to pipe clogs and harm water ecosystems, affecting fish and local wildlife due to potential parasite introduction.

Q2: How often do you change Catmate Wood Pellet Cat Litter?

A2: Clean the entire tray and sieve every two weeks, or more often if needed. Use CATMATE Litter Tray Deodoriser or a non-citrus alternative, then refill with fresh CATMATE litter.

About this Brand

CatMate is a leading Australian brand known for its eco-friendly cat litter and accessories. It is designed with both pets and the planet in mind; it uses sustainably sourced materials like plantation pine and natural oils without artificial chemicals and toxins. Its products are gentle on cats, effective at odor control, and safe for the environment. Fore more information visit CatMate Officical Website.

At ADS Pet Store, we wish to you have a pleasant experience, so we are trying to make our returns and exchanges policy as simple as possible. We accept returns and exchanges up to 28 days from purchase.

Please see below for FROZEN RAW PRODUCTS refund & exchange policy.

We also accept a return if you change your mind.  And the products must:

• Be returned in 28 days from purchase
• Be unopened and in original condition with packaging

• PLEASE NOTE: CLEARANCE ITEM DOES NOT ACCEPT REFUND, RETURN, AND CHANGE OF MIND. 

Our returns and exchanges policy comply with the Australian Consumer Law. We accept a refund or replacement if a product has a major problem. This is included that a product

• is faulty or unacceptable quality
• does not match the description or sample
• is not fit for the purpose
• is not delivered in a reasonable time frame
• A proof of purchase must be provided (e.g receipt)

PLEASE NOTE: There are NO REFUNDS for change of mind for raw pet food. If there is a problem with your order. Please take photos and send us an email on the same day or once you have received your order. If you requesting a Refund, you will need to return the products in unopened and original condition with packaging within 24 hours (perishable).

Returns Progress

The returns and exchanges products must be returned to us either via post or in person to our store. Failure to provide proof of purchase may result a refusal of accept returns and exchanges.

The customer is responsible for the cost of returns or exchanges (e.g shipping fee), unless there was an error on our behalf. Please contact ADS customer service representative before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.

We cannot offer refunds or exchanges on any opened food, treats or edible items due to strict health policies. 

Damaged or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item toinfo@adspet.com.au with your name and order number. We will solve the issue with you together. 

Warranty

If a product has manufacturer's warranty, we can help you handle manufacturer warranty returns on your behalf. This service requires that freight costs (both ways) and any other associated costs (factory testing, warranty rejection) be paid in advance. It will take up to 28 days for repair or factory testing. This may take longer in under some circumstances. 

Examples of occasions where the warranties and additional promises (if applicable) will not apply are:

• Where you have mistreated or abused the products (whether intentionally or unintentionally); or

• Damaged the products as a result of using them in a way they were not intended to be used.

ADS Pet Store will NOT issue replacement products, for either warranty or exchange, prior to receiving the product needing to be returned. 

We recommend you contract the relevant manufacturer if you have an issue of operating a product.

Who will pay for the return of my purchased?

ADS Pet Store will cover any associated delivery cost for the return of any product does not meet the consumer guarantees. (Please see above for detail.) Any return shipping cost will be added to your refund amount once processed. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.

We do not cover any return shipping cost for any "change of mind" returns. A copy of proof of purchase need to be include in the return parcel, and the refund will be processed using your original method of payment.

ADS Pet Store cannot be responsible for any items damaged or lost during return transit. Please ensure your item is packed securely and avoid any damage in transit. Please also keep your tracking information on your hand, to ensure the parcel arrive at our warehouse safely.

How long will my money back to account?

Please allow 5-7 business days after we processed your refund. 

Frozen Raw Products Refund & Exchange Policy

We do NOT accept change of mind after your order has been dispatched.

If there is any problem with your order. Please take a photos and send us an email info@adspet.com.au, once you received your order.  Please contract us within 24 hours upon receiving your order. Any complaint after 24 hours, my affect any replacement of your order. 

If you are requesting a Refund, you will need to return the products in unopened and original condition with packaging within 24 hours (perishable). If you are requesting a replacement you will need to send us an email with photos/video on the same day of receiving your parcel. 

Customers will pay for the Refrigerated Freight if you are requesting a refund or return products unless our behalf of mistaken.